Common Issues and Solutions for Subaru Starlink App

Common Issues with Subaru Starlink App and Their Solutions

If you’re experiencing issues with your Subaru Starlink app, you’re not alone. Various factors can lead to complications, and understanding these can help you find solutions quickly. Below are some common problems and their respective resolutions:

Problem	Solution
Bluetooth Connectivity Problems	Reset the system or delete the device from Bluetooth settings.
App Performance Issues	Free up storage space or check your internet connection.
Remote Control Functionality Issues	Restart the app to refresh its performance.
Black or White Screen Errors	Force stop the app or consider reinstalling it.
Account Login Problems	Pay attention to any error messages that may appear.
Audio and Video Playback Issues	Verify your internet speed and connection.
Notification Issues	Check if notifications are silenced in your settings.
Subaru Eyesight Functionality Problems	Ensure the windshield and camera are clean.

By addressing these common issues, you can alleviate the frustration associated with Subaru Starlink not functioning as intended. Let’s delve deeper into each problem and explore additional solutions.

Key Takeaways

Bluetooth connectivity issues can often be resolved by troubleshooting methods such as deleting and reconnecting devices.
If you encounter a white or black screen, restarting the app or reinstalling it may resolve the issue.
Login problems might stem from server issues or incorrect credentials; ensure your internet connection is stable.
Audio and video playback issues can typically be traced back to volume settings or internet connectivity problems.
For Eyesight technology to function effectively, ensure that the camera is free of obstructions and properly cleaned.

Detailed Problems and Solutions for Starlink Not Working

Issue 1: Subaru Starlink Bluetooth Connectivity Problems

Many Subaru owners frequently encounter issues with the Bluetooth connection. These problems can lead to:

Disruptions in Apple CarPlay, Android Auto, and phone call functionalities.
Inconsistent Bluetooth text messaging; messages may fail to download or be received.
The car may forget previously connected mobile devices.

Solution: Troubleshooting Bluetooth Issues

While Subaru has been working to address issues with its Starlink infotainment system, many users still experience difficulties. Before seeking professional help, try these steps:

Delete the Device: If you’re having trouble with calls, remove your phone from the system and reconnect it. This can often resolve Subaru Bluetooth pairing issues. Consider disabling the Handoff feature on Apple devices before reconnecting.
Reset the Infotainment System: Follow these steps to reset the system in a Subaru Forester:
- Locate the volume, CD-eject, and scroll/tune buttons.
- Press and hold all three buttons for about 10 seconds.
- The display should turn off and back on, completing the reset process.
- If it takes too long to reboot, press the power button to turn the system back on.
Connection Method: If your device and car stereo attempt to connect simultaneously, it can cause signal drops. Change the connection mode on the car’s screen to “From Device.” This allows your mobile phone to manage the connection after the initial pairing, which may reduce connectivity issues.
Update Firmware: Ensure you have the latest Subaru Starlink firmware updates by:
- Connecting the stereo to Wi-Fi and verifying the system clock is accurate.
- Selecting “Check for Updates” in the app.
- Downloading and installing any available updates; the system will reboot several times during this process.
- Once completed, tap “I Agree” to finalize the update and attempt to pair your phone again.
Check Device Compatibility: Some mobile devices may not be fully compatible with Subaru Starlink. Test with different phones to see if the issue persists.

If these troubleshooting tips do not resolve the issues, consider:

Turning Bluetooth off and on again on your phone.
Removing old or unused devices from your Bluetooth settings.
Deleting any vehicles no longer in use from your iPhone’s CarPlay settings.
Ensuring your iPhone or Android device is updated to the latest operating system.
Activating the “Allow CarPlay While Locked” feature on iOS devices using CarPlay.

Issue 2: Subaru Corporation App Issues

If the Subaru app isn’t functioning smoothly, consider these potential causes:

Your phone may be burdened with background applications or lack sufficient memory, preventing the app from opening.
The app’s server could be experiencing downtime due to power issues.
High traffic on the app from multiple users can lead to slow performance or crashes.
The device’s internet connection may not be stable or strong enough.

Solution: Improving App Performance

To address memory issues, close any unnecessary background apps and stop large downloads before attempting to reopen the app.
If server issues are suspected, wait 30 minutes to an hour before trying again.
Ensure a strong internet connection is available; check that mobile data is enabled or switch to Wi-Fi.

Issue 3: Remote Control Functionality Problems

Users may find that the remote control feature of the Subaru app is unresponsive. This can mirror the frustration of a Subaru key fob not working. Here’s how to troubleshoot:

Solution: Restoring Remote Control Functionality

Log out from the app and close it completely.
Ensure the app is entirely shut down.
Restart the app.
Log in again to test functionality.

Issue 4: Black or White Screen Errors

Another common issue is encountering a black or white screen upon opening the Subaru app. This usually results from software errors.

Solution: Resolving Screen Problems

If this is a temporary glitch, close the app and reopen it.
Force stop the Subaru Starlink app from your phone’s settings.
Perform a hard reboot by pressing and holding the power and home buttons for 10 seconds, then release. Afterward, restart your phone and try reopening the app.
Allow the battery to deplete completely, then recharge and turn the phone back on. The app may function normally afterward.
If issues persist, uninstall and reinstall the Subaru app. In some cases, reverting to an older version of the app may be beneficial.

Additional Solutions for Subaru Starlink Issues

In addition to the common problems outlined above, here are more solutions for various challenges:

Account or Login Issues

If you’re struggling with login or account-related problems, consider the following:

Confirm that your Wi-Fi or mobile data connection is stable.
It may be a server issue with Subaru Starlink; try closing and reopening the app after some time.
Your account may be deactivated or banned due to policy violations. Look for any error notifications.
Ensure you’re entering the correct login credentials.

Audio and Video Loading Issues

If you’re experiencing difficulties with audio or video playback, the cause may be related to your device’s volume settings or internet connection. Here are some tips:

Utilize headphones to determine if the issue lies with your phone’s speakers or the Starlink app.
Check your internet connection and speed; a slow connection may hinder video loading.
Consider using satellite internet if your current connection is unreliable.

Notification Problems

If you’re not receiving notifications from the Subaru Starlink app, consider the following:

Ensure that notifications are enabled in your app settings.
Check if you’ve inadvertently silenced notification sounds in your settings; if so, reactivate them.

Unresponsive Subaru Eyesight Technology

Subaru’s Eyesight technology is designed to enhance safety by monitoring the road and traffic conditions through a camera positioned behind the windshield. If it’s not functioning optimally, consider these factors:

Bright sunlight, dirt, heavy rain, snow, or fog can hinder visibility. Clean the camera and windshield thoroughly.
A greasy film or obstructions can create reflections that interfere with the camera’s functionality. Regularly clean the glass using appropriate cleaners.

Product	Feature
AstroAI Windshield Cleaner	Reusable and washable
Glass Cleaner	Ammonia-free and tint-safe

Ensure nothing is obstructing the camera or the windshield from inside the car.

Frequently Asked Questions (FAQs)

What does my Subaru app do?

The Subaru app offers a variety of essential services for your vehicle, including the ability to lock and unlock your car remotely. With Starlink features, it provides navigation and entertainment options, making it valuable not only for car owners but also for anyone using the app to access important vehicle information.

How much does my Subaru app cost?

The Subaru app is available for free download on your phone. However, to access specific Starlink services, a subscription fee is required, which varies based on the features you choose to utilize.

Do I need to update the Starlink app software?

Updating the app may be necessary if you’re experiencing connection issues. Restart your phone and check if your vehicle requires a software update. If needed, visit your dealership for assistance with software updates.

Closing Thoughts

We hope this guide has provided you with the necessary insights to resolve any issues related to your Subaru Starlink app not working. These troubleshooting steps are straightforward and can save you valuable time. If you remain uncertain about any fixes, don’t hesitate to contact your nearest Subaru dealer for professional assistance.